I went to a meeting at Cumberland House, Stone this lunchtime with Councillors Russell and Dodd to learn about the findings of a recent patient satisfaction survey conducted with Barlaston residents who use the Health Centre in Old Road.
I am pleased to report that a significant number of people had responded to the survey so that the findings were meaningful.
The findings were very positive indicating a high level of satisfaction with the service offered. However there were a minority of patients (around 30%) who complained about the availability of routine appointments with any doctor and with a doctor of choice. The practice were planning to address these issues.
The full result of the survey will be published shortly on the Practice website.
There was also concern expressed about the fact that all the services provided by professions allied to medicine had been withdrawn from the Health Centre and relocated further afield. I agreed to write to the provider of these services in an attempt to seek restoration of some of the previously local services.
It was also pointed out that pressure on hospital services in North Staffs Hospital was resulting in increasing numbers of local patients being referred to Cannock for outpatient services. This situation needs to be monitored